You keep them
safestPull the drives before pickup and the data never leaves your control. We quote the units drive-less. For regulated clients this is what we usually suggest.
Services
Six services, though most deals only touch three of them. Nothing here costs you anything — we're the buyer, so money moves toward you at every stage.
01 · Buyback
We buy outright. You get a written offer, you accept or you don't, and the money isn't contingent on what we later manage to sell it for.
Consignment arrangements are common in this industry and they shift all the risk onto you — your hardware sits in someone else's warehouse for months while you wait on a percentage of an unknown number. We don't do that. The offer is the offer, and the only thing that changes it is the lot not matching the description, which you hear about with serials and photos before anything moves.
02 · Volume
Whole pallets, full fleets, populated racks, and the awkward remainder nobody else wants to quote.
You don't need to sort it, test it, or clean it up first. Untested, as-is, no-video and mixed-generation lots are all quotable — that's most of what comes through here. Sorting a pallet before selling it is work you'd be doing for free.
03 · Data
The question every MSP asks first. Three options, and the price reflects which one you pick.
Pull the drives before pickup and the data never leaves your control. We quote the units drive-less. For regulated clients this is what we usually suggest.
Ship everything intact; we pull every drive on arrival, log the serials, and send them back with a list of what came out of what.
Drives are overwritten and verified, or physically destroyed, and you get a serial-level record of what happened to each one.
04 · Logistics
Getting it out of your building is usually the slowest part of the deal, so it's the part we try hardest to take off your plate.
Anywhere along the Austin-to-Miami corridor we come to you — fastest option, and it skips packing entirely. Outside that, lots move LTL; on anything over a pallet we cover the freight and send the labels and the BOL. Smaller lots ship however is cheapest and we net it against the offer, stated up front rather than discovered on the settlement statement.
05 · Bench
Every unit goes across the bench before it goes out the door. That's the whole quality process, and it's why the grading in an offer means something.
Laptops and tablets are powered on, tested for function and graded on cosmetic condition. Storage is wiped and checked against SMART data. Anything that fails gets parted out rather than passed along to the next buyer as working.
The same discipline applies in your direction: if a lot doesn't grade out as described, you get the serial, a photo and the reason before any number changes. Nothing is silently adjusted after the fact.
06 · Partners
Your client never has to know we exist, if that's how you want to run it.
Quotes come to you, paperwork is in your name, and the recovery is yours to pass on as a client credit or keep as project margin. You can also introduce us directly if that's simpler — it's a per-project decision, not a contract term.
Process
First email to money in the account is usually one to two weeks. The quote is fast; scheduling the pickup is what takes the time.
A spreadsheet, photos of a pallet, a rack elevation, an RMM asset export, or three sentences describing the pile. We would rather see a messy list today than a clean one in two weeks.
Usually inside one business day. It states the assumptions it depends on, so you can see exactly what would change the number. Nothing verbal, nothing to reconstruct from memory later.
Keep the drives, have them returned, or have them wiped or destroyed. Priced either way, and documented whichever you choose.
In person across the Gulf Coast and Southeast, LTL everywhere else. Freight covered on anything over a pallet.
If the lot grades out as described, you're paid the agreed number. If something's off, you hear it with a serial and a photo first.
Common questions
Other direction
Everything that clears the bench gets graded, photographed and listed. Single units and small lots go up on eBay; anything bigger moves through the broker networks or direct — email and ask what's on the floor.
Next step
The form covers everything we'd otherwise have to ask you over three emails.